CLIENT SURVEY

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CLIENT SURVEY

Kindly complete this survey now and click the Submit button when done. Alternatively, you may print, complete and leave this form for your crew on your next service date. This survey is confidential and the information gathered will be used for training and for improving our service to you.

Please complete this section of questions if arrival time is important to you.

a) Do your cleaning people arrive at the appointed time?

Yes No

b) Do they call you if they will be more than 15 minutes late?

Yes No

c) Would you prefer an alternate timeframe? Please indicate.

1. Are you satisfied with the products being used to clean your home?

Yes No

2. Are the staff courteous and polite?

Yes No

3. Are you satisfied with the overall appearance of your home ?

Yes No

4. Are you happy with the current level of service? Please circle the suitable number

very unsatisfied unsatisfied quite satisfied very satisfied

5. Should you have chosen 1,2,or 3, as your answer, please explain how we may
better serve you.

6. Do you feel you are receiving " good value" for your dollar?

Exceptional value Good Value Poor value

7. Are you able to contact your cleaning team when you need to?

Yes No

8. Are your concerns addressed in a timely and professional manner?

Yes No

9. Do you receive schedule changes due to Civic Holidays at least one week prior to the holiday?

Yes No

Is this enough time for you?

Yes No

10. If your cleaning team has broken or damaged an item, have they reported it?

Yes No

Was this situation handled to your satisfaction?

Yes No

11. Please list any areas of your cleaning that you feel should have more attention.

Personal Details (Optional)

First name:

Last name:

Street

City:

Province/State:

Postal Code/Zip:

Country:

Home Phone:

Work Phone:

Fax:

Cell Phone:

eMail Address:

Thank-you for taking the time to fill out this survey. We will endeavor to provide you with the best service possible!

Phone: (204) 233-6456

Fax: (204) 233-6457

info@classaservice.com